Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes … and they pick up the phone.
In today’s fast-paced business environment, efficiency and cost-effectiveness are critical. One strategic decision that can significantly impact your office operations is opting for a single source provider for all your office needs.
AI adoption in business is on the rise, primarily due to its ability to enhance efficiency and productivity. Companies are leveraging AI to automate repetitive tasks, analyse vast datasets, and optimize processes.
For most organizations, email has become an essential part of daily workflow and communications. However, many businesses are unaware of the importance of archiving their emails and having an email retention strategy.
Every company takes a different approach to the management of it’s IT, with IT outsourcing a popular approach.