Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes … and they pick up the phone.
All too often companies underestimate the power of their telephone system. On average, 20% of a caller’s time will be spent on-hold or in queue so it’s clear that the last thing you want to do is waste that valuable customer interaction with silence, or dreaded clichés.
Energy as a Service (EaaS) is an innovative business model that transforms the traditional approach to renewable technologies such as Lighting replacements (LED), Solar and Energy Management.
The decision to provide business mobile phones to employees depends on various factors.: Advantages of Providing Business Mobile Phones
When deciding between broadband and a leased line for your business, consider your specific needs and priorities. Let’s explore the key differences:
An energy broker plays a crucial role in helping businesses navigate the complex world of energy procurement. Here are some compelling reasons to consider using an energy broker for your business:
In the ever-evolving landscape of business communication, VoIP (Voice over Internet Protocol) has emerged as a game-changer. Whether you’re a small startup or a large enterprise, adopting VoIP can revolutionize the way you connect, collaborate, and communicate.
In the bustling world of offices and workspaces, printing remains an integral part of daily operations. However, the environmental impact of printing cannot be ignored. Sustainable office printing offers a way to balance productivity with ecological responsibility.
In today’s fast-paced business environment, efficiency and cost-effectiveness are critical. One strategic decision that can significantly impact your office operations is opting for a single source provider for all your office needs.
Over the last few years digital tools have been transforming how we work. As many companies explore the benefits of a hybrid work environment, video meetings are the new norm and flexibility is key.
In our interconnected world, cybersecurity has become a critical concern. From safeguarding personal data to protecting critical infrastructure, understanding the threats and implementing best practices is essential.
A carbon footprint is a measure of the total amount of GHG (greenhouse gases) that are released into the atmosphere due to the way we live our lives and do business.