Communications

Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes … and they pick up the phone.

All too often companies underestimate the power of their telephone system. On average, 20% of a caller’s time will be spent on-hold or in queue so it’s clear that the last thing you want to do is waste that valuable customer interaction with silence, or dreaded clichés.

The decision to provide business mobile phones to employees depends on various factors.: Advantages of Providing Business Mobile Phones

When deciding between broadband and a leased line for your business, consider your specific needs and priorities. Let’s explore the key differences:

In the ever-evolving landscape of business communication, VoIP (Voice over Internet Protocol) has emerged as a game-changer. Whether you’re a small startup or a large enterprise, adopting VoIP can revolutionize the way you connect, collaborate, and communicate.

Over the last few years digital tools have been transforming how we work. As many companies explore the benefits of a hybrid work environment, video meetings are the new norm and flexibility is key.

In today’s digital age, broadband internet has become an essential utility for homes, businesses, and communities. Whether you’re streaming your favourite show, working remotely, or connecting with loved ones…

Migrating to the cloud is like embarking on a grand adventure. It promises flexibility, cost savings, and the ability to innovate at warp speed. But how do you ensure a successful journey? Fear not! Here’s your compass for navigating the cloud migration seas:

In the ever-evolving landscape of communication, two giants stand tall: SIP (Session Initiation Protocol) and PSTN (Public Switched Telephone Network). Let’s delve into their differences, benefits, and why businesses should consider upgrading to SIP.